Clear and fair terms for returns, exchanges and refunds.
We want you to be happy with your order. If something is not right, please contact us as soon as you receive your parcel and we will do our best to help.
Please contact us within 3 days of receiving your parcel.
Call 01759-689659 or email contact@dressvalleybd.com with your order number and clear photos of the product. Our team will tell you the next steps.
After we receive and check the returned item, we will confirm your exchange or refund. Refunds are sent using a method we agree with you. If the problem was our mistake, we cover the return delivery cost.
To cancel an order, contact us as early as possible, before your parcel is dispatched.
Colours may look slightly different on your screen because of lighting and display settings. This alone is not a reason for return.
Talk to us before you order. We are happy to help with sizes, delivery and orders.
